support channels

# Copyright 2026 The Bitol Contributors
# SPDX-License-Identifier: Apache-2.0

version: 1.0.0
kind: DataContract
id: b2c3d4e5-f6a7-4b8c-9d0e-1f2a3b4c5d6e
apiVersion: v3.2.0
status: active
name: catalog_with_support_channels
description:
  purpose: Cover all six recommended `tool` values (email, slack, teams, discord, ticket, googlechat) and the four `scope` values (interactive, announcements, issues, notifications).

support:
  - id: support_email
    channel: support@example.com
    tool: email
    scope: issues
    url: mailto:support@example.com
    description: Issue intake mailbox monitored 9-5 PT.

  - id: support_slack_help
    channel: '#data-platform-help'
    tool: slack
    scope: interactive
    invitationUrl: https://example.slack.com/invite/data-platform-help
    description: Real-time Q&A with the platform team.

  - id: support_slack_announcements
    channel: '#data-platform-announcements'
    tool: slack
    scope: announcements
    description: Read-only channel for breaking changes and incidents.

  - id: support_teams
    channel: 'Data Platform / General'
    tool: teams
    scope: interactive

  - id: support_discord
    channel: 'data-platform'
    tool: discord
    scope: interactive
    invitationUrl: https://discord.gg/example

  - id: support_googlechat
    channel: 'data-platform-room'
    tool: googlechat
    scope: notifications
    description: Operational notifications (deploys, refresh windows).

  - id: support_ticket
    channel: 'DATA-PLATFORM'
    tool: ticket
    scope: issues
    url: https://example.atlassian.net/jira/software/projects/DATA-PLATFORM/issues
    description: Long-lived issues, change requests, and feature asks.